Welcome — quick orientation
NDAX (National Digital Asset Exchange) provides a regulated, user-focused platform for Canadians to buy and sell cryptocurrencies. Signing in is the gateway to your dashboard, tradebook, and account controls. Whether you’re logging in for the first time or returning after a break, understanding the sign-in process and associated security steps will protect your funds and personal information.
In the sections that follow, we walk through the sign-in flow, recommended security settings, recovery and account help, troubleshooting common problems, and frequently asked questions. Read carefully and keep your credentials and recovery information secure.
Step-by-step: How to sign in to NDAX
- Open the official site or app: Navigate to the NDAX website (bookmark it for convenience) or open the official mobile app. Always verify the domain to avoid phishing sites.
- Click "Log In" or "Sign In": The link is usually at the top-right of the homepage or within the app menu.
- Enter your registered email address: Use the email you used to register your account. If you don’t remember, check email inboxes you commonly use for registrations.
- Enter your password: NDAX enforces password strength rules. Use a long, unique password — a reputable password manager can generate and store this for you.
- Complete two-factor authentication (2FA): If enabled (strongly recommended), enter the 6-digit code from your authenticator app (e.g., Google Authenticator, Authy) or use an approved hardware token.
- Approve device recognition (optional): You may be offered the option to mark the device as trusted to reduce repeated 2FA prompts. Only mark trusted personal devices.
- Access the dashboard: Once authenticated, you’ll land on your account dashboard where you can trade, deposit fiat or crypto, review activity, and manage settings.
Tip: If you use multiple devices, consider a separate browser profile or dedicated device for trading to reduce cross-site exposure.
Account security: recommended settings
Protecting your NDAX account begins with a few simple but powerful configurations. Follow these steps to harden your account against unauthorized access.
- Enable Two-Factor Authentication (2FA): Use an authenticator app rather than SMS for stronger resistance to SIM swap attacks.
- Use a password manager: Create long, unique passwords for your NDAX account and avoid reusing passwords across services.
- Set withdrawal whitelist: If supported, restrict withdrawals to a list of pre-approved addresses to limit the impact of account compromise.
- Keep recovery codes secure: Store backup and recovery codes offline in a safe place; consider encrypted backups and physical copies in secure storage.
- Monitor account activity and alerts: Enable email and SMS notifications for sign-ins, withdrawals, and security changes so you can react quickly to suspicious actions.
For institutional users, consider API key restrictions by IP, role-based access controls, and multi-user approvals for large transfers.
How NDAX protects your account and funds
NDAX takes a multi-layered approach to security and compliance. While specifics may change as the platform updates its architecture, core protections typically include:
- Regulatory compliance: NDAX operates under Canadian regulatory frameworks and maintains appropriate registrations and reporting standards.
- Cold storage: The majority of user funds are stored offline in cold wallets with restricted access procedures.
- Encrypted data: Sensitive account data and credentials are stored using strong encryption standards.
- Audits and monitoring: Regular security audits, penetration testing, and automated monitoring help detect and respond to threats.
- Insurance and operational controls: Policies and reserves may be in place to protect certain customer funds under defined scenarios — check NDAX’s terms and policies for details.
Troubleshooting: common sign-in problems and solutions
Even with strong security, users sometimes run into sign-in problems. Below are common issues and recommended fixes.
Forgotten password
Use the "Forgot Password" link on the login page. NDAX will send a secure reset link to your registered email. If you don’t receive the email, check spam folders and ensure your email provider did not block NDAX messages.
2FA unavailable or lost device
If you lose access to your authenticator app or device, use your stored recovery codes to regain account access. If recovery codes are not available, NDAX’s support can help, but you will need to complete identity verification steps to re-establish 2FA. Keep recovery options secure but accessible to you.
Account locked or suspicious sign-in
NDAX may temporarily lock accounts after multiple failed sign-in attempts. Follow on-screen instructions and contact support if needed. Review recent activity and devices, and change your password immediately if you suspect unauthorized access.
Unable to receive verification emails
Confirm your email address is correct and that NDAX messages aren’t blocked by spam filters. Add NDAX’s email addresses to your contacts or safe-senders list. If mail delivery issues persist, contact NDAX support for alternate verification approaches.
Using the NDAX mobile app
The NDAX mobile app provides the same core features as the web platform with mobile-optimized workflows. For secure mobile sign-in:
- Download the official NDAX app from trusted stores (App Store, Google Play) — verify the publisher and reviews.
- Enable biometric unlock (Face ID, Touch ID) for faster access on your personal device while keeping strong fallback protections in place.
- Keep the app updated to benefit from security patches and new features.
Account recovery and identity verification
NDAX follows identity verification procedures to comply with Canadian AML and KYC rules. During account setup and certain recovery scenarios, you may need to provide government-issued ID, proof of address, and a selfie for identity verification. Keep your documents current and provide accurate information to avoid delays.
If you lose access to both your email and 2FA, contact NDAX support immediately and be prepared to complete identity verification. The recovery process may take time but is designed to protect both you and the platform.
Frequently asked questions (FAQ)
Is NDAX regulated in Canada?
NDAX operates within Canadian regulatory guidelines and maintains necessary registrations. Regulatory status can evolve, so review NDAX’s official disclosures for the most current information.
Can NDAX recover my funds if my account is compromised?
If your account is compromised, contact NDAX support immediately. The platform will investigate and may take steps according to its policies. Prevention is critical: enable 2FA, monitor account activity, and use strong passwords.
Does NDAX store my crypto keys?
As a custodial exchange, NDAX manages private keys for assets held on the platform under its custody policies. For self-custody, consider withdrawing assets to a private wallet where you control the keys.